IMMEDIATE NOTIFICATION POLICY

 

In the event of a critical incident, involving any Massachesetts, Out-Of-State or Privately Funded student enrolled in a Hillcrest program, immediate notifications must be made by the Director of Quality Assurance, Program Director or designee.  Additional notifications must also be made in accordance with individual student’s placement agency’s agreement/contract and home state’s regulations.  Immediate notification is defined as within 24hrs of the incident unless otherwise specified.  When notification requirements conflict between agencies, the lesser time frame must be adhered to.

Immediate Electronic Notification through their web-based monitoring system to MA DESE is required for the following critical incidents that occur during school hours only for any enrolled student:

  • The Death of Any Student: Immediate verbal and written notification to the student’s parents/guardians and school district;
  • The filing of a 51A with DCF or a complaint filed with the Disabled Persons Protection Commission (DPPC),  against the school or a school staff member   for alleged abuse  or  neglect of any student;
  • Any action taken by federal, state, or local agency that  might  jeopardize the agency’s licensing approval with ESE (i.e. federal or state investigations; closure of intake);
  • Any legal proceeding brought against the agency/school or its employee(s) arising out of circumstances related to the care or education of any of its students;
  • The hospitalization of a student (including out-patient emergency room and urgent care facility visits) due to physical injury at school or previously unidentified illness, accident or disorder which occurs while a student if in the program;
  • A student run from the program; and
  • Any other incident of a serious nature that occurs to a student or staff in the program (Some examples include: any police involvement, any media involvement, weapons,  alcohol or drug possession or use while in the program, firesetting).
  • Massachusetts students ONLY: Emergency termination of a student under circumstances in which the student presents a clear and present threat to health and safety of him/herself or others pursuant 28.09(12)(b), that occurs during both school and residential hours.

Additional Notifications – In addition to the above list, the following critical incidents require immediate notification to be made in accordance with an individual student’s placement agency’s agreement/contract and home state’s regulations:

  • Any injury resulting from a motor vehicle accident during a school or program -related event; and
  • A serious injury resulting from a restraint

Agency-specific criteria for critical incidents and reporting forms/procedures can be found in the Critical Incidents folder in Google Suite Drive.

PROGRAM MODIFICATION AND SUPPORT SERVICES FOR ENGLISH LANGUAGE LEARNERS/LIMITED ENGLISH PROFICIENT STUDENTS

English Language Support:

Hillcrest Educational Centers, Inc recognize that it is the school district’s obligation to determine if the student is ELL/LEP and that it is Hillcrest’s responsibility to cooperate fully with the student’s school district to address the student’s needs.

Public School districts are required to conduct a Home Language Survey for each of their students.  Hillcrest Educational Centers, Inc requires a copy of the Home Language Survey, as part of the admission process.  Depending on the results of the Home Language Survey and overt indications of the student’s ability to speak English, Hillcrest works with the sending school district to identify ELL/LEP students and to include this information on the students’ IEP’s and accompanying documents.  Hillcrest Educational Centers, Inc. also complies with regulations to administer MELA-O and MEPA assessments when required.

In addition, Hillcrest reviews each student’s IEP for the “required language of instruction” and works with the sending school district to assess and address language acquisition issues.  If a student is identified by the sending school district as an ELL/LEP student, Hillcrest will work with the school district to provide the required sheltered content instruction and additional instruction in English as a Second Language.

EQUAL ACCESS

All Hillcrest students will have equal access to services, facilities, activities, benefits, and extracurricular activities and/or clubs regardless of race, color, sex, gender identity, sexual orientation, religion, national origin, disability or homelessness. Students are provided with equal opportunity to participate in intramural and interscholastic sports.

EMPLOYEE GRIEVANCE PROCEDURE

EQUAL EMPLOYMENT OPPORTUNITY POLICY STATEMENT

It is the continuing policy of HEC to recruit and employ the best qualified staff without regard to race, color, sex, national origin, gender identity, religion, sexual orientation, disability, military status, Vietnam era veteran or homelessness as defined and required by federal and state laws and regulations. Equal employment opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfers, terminations and opportunities for training. No preference is given to the hiring of relatives or friends but the referrals are welcome.

MAKING A FORMAL COMPLAINT

This policy is designed to have an alternative method of reporting harassment, discrimination, intimidating behaviors or other concerns. Hillcrest Educational Centers, Inc. has the legal and ethical responsibility to provide employees with a procedure to follow in instances where they have a concern or complaint that relates to any part of the program, it’s operation or staff or if they feel they have been subject to discrimination based on legally protected categories (race, color, sex, national origin, gender identity, religion, sexual orientation, disability, military status, Vietnam era veteran or homelessness). Effectively utilizing this procedure will provide the employee with a prompt and equitable resolution to their complaint(s). While we encourage staff to use the chain of command to report these kinds of incidents, we also understand that it is sometimes uncomfortable and leads to non-reporting. Hopefully this additional reporting mechanism will provide staff with an option when these situations occur.

Staff who hear or see harassing, discriminating or intimidating behavior are encouraged to verbally report this immediately to a supervisor so the event can be investigated immediately.

The Program Director may designate a member of the Campus Administration or ask another HEC Administrator to conduct the investigation, but upon completion of the investigation, the staff who made the complaint will meet with the Program Director to discuss the investigation and resolution of the complaint.

Every attempt will be made to protect the privacy and confidentiality of the staff who registered the complaint as well as the privacy and confidentiality of the staff who is the subject of the complaint to the degree practical. However, we cannot guarantee confidentiality so it may be necessary to disclose names and statements of staff should the safety of the students and/or staff be compromised, or to otherwise effectively complete an investigation depending upon the facts of a particular case.

If the employee does not feel their concern has been addressed they may follow the following appeal process:

APPEAL PROCESS

An appeal is defined as a claim by an employee that there has been inequitable treatment of an employee. The employee has 10 business days (Monday-Friday) to file the appeal.

General Provisions:

Appeals should be presented for disposition through the appeal process.
Failure at any step of the appeal process to communicate a decision within the specified time limits permits the employee to proceed to the next step.

Time limits may be extended by mutual agreement in writing.

Official appeals filed by any employee under the appeal process will not be placed in the personnel file of the employee nor will such appeal become part of the record, which is used in the promotion process or in any recommendations for job placement.

Conferences with employees, necessary for processing appeals, will ordinarily be scheduled during the normal workday.

Procedure:

Step One – Program Director
The employee will submit the appeal in writing to the Program Director. The Program Director, or designee, will meet with the employee within 10 business days of the receipt of the written appeal. The Program Director, or designee, will communicate the decision in writing, with a copy to the employee, within 10 business days of the conference.

Step Two- Senior Vice President

If the appeal is not resolved at Step one, based on the Hillcrest program the employee may appeal the decision to the Senior Vice President or the Executive Director within 10 business days after the decision has been received. The appeal will be in writing and be accompanied by a copy of the decision at Step One. The Senior Vice President, or designee, will meet with the aggrieved employee within 10 business days of the receipt of the appeal. The Senior Vice President, or designee, will communicate a decision in writing, together with the supporting reasons, to the employee within 10 business days of the conference.

Step Three – President/CEO

If the appeal is not resolved at Step Two, the employee may appeal the decision to the President/CEO within 10 business days after the decision has been received. The President/CEO, or designee, will meet with the aggrieved employee within 10 business days of receipt of the appeal. The President/CEO, or designee, will communicate a decision in writing, together with the supporting reasons, to the employee within 10 business days of the conference.

Step Four – Personnel Committee of the Board of Directors

If the appeal is not resolved at Step Three, the employee may appeal the decision to the Personnel Committee of the Board of Directors within 10 business days after the decision has been received. The appeal will be in writing and be accompanied by a copy of the decision at Step Three. The Personnel Committee will meet with the aggrieved employee within 10 business days of receipt of the appeal. The Personnel Committee will communicate its decision in writing, together with the supporting reasons, to the employee within 10 business days of the conferences.

SOCIAL MEDIA POLICY

This policy applies to social media use by employees, interns, and volunteers for work-related purposes and personal use of social media when the employee’s, intern’s, and volunteer’s  affiliation with Hillcrest Educational Centers (HEC) is identified, known, or presumed. Social media includes, but is not limited to, all means of communicating and posting of information or content in online forums, blogs, microblogs, wikis and vlogs (e.g., Facebook, LinkedIn, MySpace, YouTube, Twitter, media sites or similar types of online forums).

 

This policy does not apply to an employee’s, intern’s, and volunteer’s personal use of social media where their association with HEC is not directly or indirectly disclosed or acknowledged, where they  engage in the activity using his or her own equipment, away from work and not on work time, AND where the posting does not relate to HEC.

 

This policy is divided into three subsections: (1) general use of social media; (2) work-related use of social media; and (3) personal use of social media. Violation of this policy may lead to disciplinary action up to and including termination of employment.

 

General Use of Social Media

 

Social media posts are not private. Everything you post online builds a record about you and your activities. When disclosing information on social media sites, consider the impact that those comments will have on you and HEC when read by coworkers, students, student’s parents/family members/guardians, and other interested parties.

 

All work-related use of social media and personal use of social media when your association with HEC is identified, known, or presumed shall be conducted consistent with the following:

  • You must comply with all HEC policies, rules, and guidelines, including, but not limited to the Code of Ethics, Professional Standards, the Harassment Policy, and the Personnel Manual.
  • All HEC confidentiality rules apply to social media posts.
  • Never refer to, describe or post pictures, videos, or other representations of employees, students, students’ parents/family members/guardians or others without their permission.
  • Do not post any material that is obscene, profane, libelous, threatening, harassing, discriminatory, malicious, abusive, hateful, or embarrassing to another person or entity.
  • Do not communicate with students (including former students). In the event that a student attempts to interact with an employee at HEC through social media, that employee is required to direct the student to use established, school-sanctioned channels, and the Administration must be informed of said interaction.

 

Work-Related Use of Social Media

 

In addition to the above policies for general use of social media, social media use for work-related purposes shall be conducted consistent with the following:

  • You may not use social media while on work time unless it is work-related.
  • You may not use your HEC email address to register on social media networks, blogs, or other online tools for personal use.
  • All social media activities engaged in with HEC’s resources, including computers or internet access, are subject to HEC’s control and discretion.
  • You will have no expectation of privacy when using these systems and no information is confidential from HEC.
  • HEC has the right to monitor and access social media activity conducted with HEC resources and the right to remove or revise any postings.
  • Information about coworkers, students (including former students), students’ parents/family members/guardians and other interested parties, must be protected at all times.
  • Information relating to these individuals and entities shall not be posted unless the Program Director provides preapproval.
  • You may not post internal reports, policies, procedures, or other internal work-related communications.
  • Posts shall comply with all federal and state laws including, but not limited to, those relating to copyright and information protection.
  • HEC will remove posts that do not comply with this policy.
  • HEC may also delete spam and comments when it deems appropriate.
  • If you are contacted for comments about HEC or its business, you must forward the request to the Executive Office. .

 

If HEC permits you to comment about HEC or any HEC-related activities, you must identify yourself and your relationship to HEC.

 

Personal Use of Social Media

 

When your association with HEC is identified, known, or presumed, you must comply with the above policies for general use of social media, as well as the following requirements:

 

If you directly or indirectly acknowledge an employment relationship and other affiliation with HEC within social media profiles (e.g., listing HEC as the current employer on the “About Me” section of a social media platform, blog, or website), you should add the following language: “The views expressed on this [blog, website etc.] are my own and do not reflect the views of my employer.”