Hillcrest Policies and Procedures are available in all departments at all times. However, policies and procedures related to safety are distributed to all departments for purposes of review and revision as needed, and the Safety Management Plan is reviewed annually, and revised as needed, as noted in section XII. below.

New staff are oriented to Safety policies and procedures during New Staff Orientation, and training in procedures related to safety, security and emergency management and response is provided on a quarterly basis.

As noted, HEC conducts an Infection Control Program and has a Continuity of Operations Plan (COOP), as required by the state of Massachusetts.

Each Hillcrest site has one or more Automated External Defibrillator, and staff are trained in proper AED utilization.