All staff are responsible for immediately reporting all utility related problems to their supervisor who will note the problem and report it to the Maintenance Department. In the event of a power outage lasting more than 15 minutes on Residential or Overnight shifts, the Maintenance Emergency Cell phone needs to be called at # 413-770-9425.

The Maintenance Department will investigate, diagnose and correct utility system problems as soon as possible and will notify the campus administration of the process and status or correction.

Significant, repeated, or chronic utility system issues associated with safety and/or significant inconvenience or discomfort will be reviewed and monitored by the campus Environment of Care Committee and the agency Director of Quality Assurance.