All safety-related incidents, including accidents, injuries and property damage, are reported immediately to the direct care supervisor and/or the campus maintenance staff for immediate attention. The supervisor will determine if the event meets the criteria for notification to an administrator after conducting a preliminary investigation and taking whatever immediate action is necessary. The administrator will determine if the event meets the criteria for notification to the on-call Senior Manager.

Depending on the nature and seriousness of the event, nursing (e.g., for injuries) and/or maintenance (e.g., for property damage) may also be notified.

An Incident Report will be completed for any safety-related event and depending on the nature and significance of the event, an investigation may be initiated by the Senior Vice President or the Program Director, in consultation with the Executive Director. The Quality Assurance Director would conduct such an investigation.

In the event that an outside municipality or company (i.e., fire, ambulance, police, hazmat, utility, etc.) is called onto a campus for an incident that disrupts services in some way, the Director of Quality Assurance conducts a thorough review of the incident and debriefs the incident with relevant managers and staff. The debriefing report is also shared with members of the Senior Management Team.
The purpose of this review and debriefing is to learn from the incident and, if possible, to prevent such incidents from occurring in the future.