Training provided by the agency, as well as training and development experiences offered outside of the agency in which Hillcrest staff participate, is carefully documented. The approved agency training attendance sheet must be used to document all internal training conducted by the agency. All participants in the training must sign the attendance sheet verifying that they were present during the training. The instructor of the training must complete the attendance sheet indicating the date, time, length and location of the training, as well as the topic, a summary of what was training, the instructors name and credentials. The instructor must also sign and date the bottom of the training attendance sheet verifying that they were the instructor for the training. Completed original training attendance sheets are forwarded the Workforce Learning Department and entered into the Learning Management System.

Supervisors are required to verify the compliance of their staff with all training requirements and must document that verification on the employee’s annual performance evaluation.

Copies of training records can be obtained by the employee by accessing the Learning Management System. Supervisors can also pull employee training records upon the employee’s request. Outside requests for copies of training records may be provided only with a written request from the employee.

TRAINING NEEDS ASSESSMENT

Hillcrest Educational Centers ensures that training and staff development programming meets the needs of the individuals served, provides the knowledge and competencies necessary for staff to perform their respective duties and responsibilities, facilitates the effective delivery of quality programs and services and supports the organizations continuous improvement and growth. Hillcrest Education Centers identifies training and development needs by soliciting information from its staff and students. Self-assessments are completed by staff to identify their areas of strength, as well as areas in need remediation and enhancement. Students complete perception of care surveys to identify staff areas of strength, as well as areas in need remediation and enhancement. Additionally, managers and supervisors participate in survey exercises to identify staff areas of strength, as well as areas in need remediation and enhancement.

TRAINING EVALUATION

Following the learning and development opportunities provided, Hillcrest Educational Centers provides its staff with evaluative tools to identify the effectiveness, relevance, and quality of the training received. An agency training evaluation sheet should be completed by each participant following each training. All training evaluation sheets will be reviewed by the Workforce Learning Department to determine if the feedback necessitates a response.