In the event of a power outage of any duration, in any Hillcrest building or location:

1) During the day shift (7am – 3pm), Monday through Friday, immediately contact the maintenance person assigned to your work site.

2) In the event of a power outage lasting more than 15 minutes before 7 AM or after 3 PM, on Residential or Overnight shifts, the Maintenance Emergency cell phone should be called # 413-770-9425

In the event of a power or computer network outage* in any Hillcrest building or location, call the IT Dept. immediately at 413-499-0607 between the hours of 7:30 am – 5:30 pm or 413-266-1124 outside of regular business hours.

* A computer network outage is defined as the inability to log on to HECnet from 2 separate computers during a 3 hour period.