When a fire alarm goes off at a program or work site the monitoring company, Berkshire Communicators, performs the following actions in the following order:
1) Dispatches the fire department to the program/work site.
2) Calls the program/work site for more information. (See NOTE 1 below)
3) Calls the HEC maintenance department cell phone, which is carried by the on-call maintenance manager.
4) If #3 is not successful, calls through the call list of designated Maintenance staff until one is reached.
NOTE 1:
The monitoring company will try to reach the program or work site to acquire more information to be sure that no other help is needed, such as an ambulance, police, etc. The staff should also dial 911 as soon as it is safe to do so when any fire alarm is activated, unless it is a drill.
With the exception of a fire drill, whenever a fire alarm is activated – even in the event that, for example, a student activates the alarm — the program should immediately contact 911 emergency services, and NOT Berkshire Communicators.