Maintenance On-call/Emergency Policy

The Hillcrest Maintenance Department has a rotating on-call/emergency maintenance cell phone for nights and weekends.

Emergencies/concerns during the regular workday (Monday – Friday, 7 a.m. – 3 p.m.) should be directed to your campus maintenance staff.

In the event of a maintenance emergency between 3 p.m. and 7 a.m. during the week or on weekends, please call 413-7709425 and leave a voicemail if necessary. The maintenance staff on call should return your call within 15 minutes. If you do not receive a return call within the designated time frame, use the maintenance emergency call list located in Section 1 of this manual.

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In addition to unexpected emergencies, also call the maintenance cell phone for the following:

• Fire alarm trouble tone from the panel and or a fire alarm
  • Power outage lasting more than 15 minutes
  • Power outage: also call IT Dept. immediately
  at 413-499-0607 between the hours of 7:30 am – 5:30 pm or 413-266-1124 outside of regular business hours.

Maintenance Emergency Call List

Have you called the emergency cell phone?
If not, please call 413-770-9425 now!

If you have called the emergency cell phone,
It has been 15 minutes and
You have not received a response…

Please call the maintenance staff in the order listed below.

Leave a message and continue down the list
until you reach a live person.

Director of Facilities, Jim Sorrentino
Cell (413) 441-1349

Manager of Maintenance, Brian Kelly
Cell (413) 3297841

Facilities Coordinator, Pat Prendergast
Cell (413) 822-2322

If you do not speak with one of the above maintenance staff,
Call your Administrator on Duty (AOD).