CompuWorks has taken the place of our internal IT Department for the receiving and resolving of all IT related issues here at Hillcrest Educational Centers.

Please submit any IT related issues to CompuWorks by eMail: healthyit@compuworks.biz or by telephone: (413) 499-0607 between the hours of 7:30 am – 5:30 pm, Monday – Friday and the issue will be resolved in a timely manner.   

In the event significant problems occur during non-business hours that prevent you from performing work related tasks, please follow the policy below:

For Loss of Network/Internet Connectivity:

If your device/laptop is not hard wired to the Hillcrest Network, please try to log into a device/workstation that is hard wired to the Network to continue working.

If the Internet/Network connectivity issue still persist 1.) after attempting to log in to another network hard wired device/workstation and 2.) the task you are working on is urgent (cannot wait to be completed on the next business day

OR

If successfully logged in but cannot access an application and/or server:

Please contact CompuWorks on their Emergency AFTER HOURS Support line at (413) 266-1124.

Leave a message that includes the issue you are experiencing, attempts you have made to remedy issue, your location and a call back number.

Upon receiving message, CompuWorks will return call and begin assessing issue via phone and/or visit location to continue troubleshooting.